Danish speaking customer support agent
Danish speaking customer support agent
Our client is a casino that operated both land-based and online. It
is an established and full of traditions brand operating on Danish
market.
They are currently looking for a responsible and reliable Customer
Support Agent to join their operations in Malta to support their
online product.
Your role will include:
Customer Service:
Answering customer inquiries via email
Respect the Responsible Gaming Processes
Handling wide variety of player & account queries within agreed
service levels
Communicating with customers keeping them well informed about the
company products, services & promotions
Account and Documents Verification (KYC):
Monitoring the partially automated verification processes of
customer accounts
Manual verification of customer accounts
Documents check
Online Payments:
Monitoring of customer registrations
Monitoring and processing of incoming and outgoing payments
Monitoring of potential account abuse cases
Supports automated payment and withdrawal processes
Requirements:
Previous customer related experience (ideally within iGaming
industry)
Native-like level of Danish language (both spoken and written)
Good English language skills
Must be PC literate – proficient MS Applications
Willing to work co-operatively with others, to be part of a team to
achieve common goals or objectives
Ability to develop relationships & rapport with people
Demonstrate a Can-do Attitude by showing enthusiasm, energy and
inner motivational to do things better, self-starter, takes action
to achieves goals beyond what is required
To find out more about this great opportunity and many others, get
in touch with the Betting Connections team. We have options for
speakers of many languages across Europe with positions based in
Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and
elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully
placed candidates, so please send us any candidates that you feel
might be suitable.
Company: Betting Connections
Location: in Malta
Job Type: Permanent
Betting Connections
12/01/2021
Reply to this ad
