One of our established iGaming operator clients are looking for
Danish speaking Customer Account Advisors to join their Customer
Service team in Malta!
They are looking for positive, confident and enthusiastic Customer
Account Advisors with the desire to help, guide and assist their
customers with their account queries and complaints whilst
delivering high quality service in a fast paced and rewarding work
environment with fantastic opportunities for progression.
You will play a fundamental part in the players experience dealing
with a variety of queries including betting, payments, verification
and general account queries via Live Chat, telephone and email in an
energetic and multicultural team.
Responsibilities:
• Respond to customer queries in a timely manner via Live Chat,
email and telephone
• Provide a positive customer experience and first time resolution
when assisting customers with queries and complaints
• Use internal tools to assist and take ownership of your customer
query
• Investigate issues thoroughly and escalate queries where
necessary
• Maintain knowledge of policies, procedures and licensing
requirements
• Promote safer gambling
• Liaise with internal departments in order to resolve
customers’ queries
Requirements:
• Fluent or Native verbal and written communication in Dutch and
English
• Experience in a customer facing role or online
• Passion for delivering outstanding customer service
• Ability to problem solve and find a solution
• Ability to multi-task and prioritise
• Competent computer literacy skills
• A flexible approach to working hours – Able to working a shift
pattern spread across any five days from seven, including public
holidays and weekends
What they offer:
• A very attractive salary + a generous bonus scheme
• Hybrid working policy which takes blended approach to both
office and home working.
• Career progression
• Thorough training will be provided on all aspects of the role,
including training on sportsbook and online
Company: Betting Connections
Location: in Malta
Job Type: Permanent
24/05/2023