SWEDISH SPEAKING CUSTOMER ACCOUNT ADVISOR
One of our established iGaming operator clients are looking for Swedish speaking Customer Account Advisors to join their Customer Service team in Malta!
We are looking for candidates who are passionate about delivering high quality service whilst working in a fast paced, rewarding environment with fantastic opportunities for progression.
Malta is a small but busy island in the centre of the Mediterranean, boasting beautiful beaches and 300 days of sunshine a year! With a relatively low cost but high standard of living, Malta is one of Europe’s bigger iGaming hubs and is home to thousands of expats enjoying a relaxing med lifestyle without sacrificing their career development!
• Provide support to our customer base via Live Chat, telephone and email
• Review and escalate queries from customers to superiors when required
• Liaise with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries
• Fluent verbal and written communication in Swedish and English
• Experience in a customer facing role or online
• Passion for delivering outstanding Customer Service
• Ability to problem solve and find a solution
• Competent literacy and numeracy skills
* Thorough training will be provided on all aspects of the role, including training on sportsbook and online casino, giving you the tools and knowledge to provide excellent customer experience.