Moving in : Johannesburg

Gas, Electricity, Water in Johannesburg

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JOHANNESBURG'S municipality ran its own department until August 2000, when it was one of several municipal services to be privatised. The company now known as Egoli Gas made a commitment to invest heavily into the gas infrastructure. Egoli Gas has an emergency number that operates 24 hours a day: 726-4702. An online meter reading facility is available at the website.

Additional contact numbers are:
Technical support
Customer Care Centre

Report gas leaks and faults

011 - 726-3138

After hours

011 - 726-4702

Inquiries regarding new gas supplies should be made at the address below:
Distribution Centre
Egoli Gas
Annet Road

Provided there are two gas mains in the vicinity of your home, a quotation will be given and the service installed. Gas main extensions will also be considered, depending on anticipated consumption.

For a new gas service or alterations to an existing service, application must be made to:
Egoli Gas
PO Box 3112
Johannesburg 2000


Egoli Gas
Private Bag X10
Auckland Park 2006

Or telephone 011 726 3138,

Or apply in person at 1 Annet Road, Cottesloe


City Power, the electricity provider for Johannesburg has divided the service area into seven regions - Lenasia, Bryanston, Hursthill, Reuven, Siemert Road, Midrand, Roodepoort, and Alexandra. In each region except for Bryanston, there is a Customer Service Centre where residents can apply for new services, make queries or lodge complaints about electricity.

City Power Headquarters
40 Heronmere Road
Office hours: 8am - 5pm

Tel: Joburg Connect 011 375 5555, option 2

Some areas of Johannesburg have electricity supplied directly by Eskom. Residents living in these areas should direct their enquiries directly to the Eskom Sharecall number: 08600ESKOM (0860037566)

Mail: PO Box 1091, JOHANNESBURG, 2000
Street: Megawatt Park, Maxwell Drive, Ext 3, Sunninghill, Sandton, JOHANNESBURG
Tel: (011) 800 8111
Fax: (011) 800 4299


Johannesburg Water, the city's water and sanitation utility, was established as an independent company with the City as sole shareholder in 2001. Its services are provided along recognized business principles, ensuring customer satisfaction and cost recovery, and its testing laboratories are accredited with the South African National System, or Sanas, to maintain standards. The utility operates six wastewater treatment works, with a combined process capacity of 900 mega litres per day, 38 sewer pumping stations and 9 600 kilometres of sewer pipelines, stretching from Midrand to Ennerdale. The electro-mechanical maintenance department, located within the operations division, is responsible for ensuring that water towers, reservoirs and pump stations are functional 24 hours a day. Johannesburg Water is committed to improving services to the city's more than three million residents and establishing additional water connections in areas where these do not presently exist.

Johannesburg's tap water rates among the cleanest, safest and healthiest in the world. Johannesburg Water has three laboratories that test between 400 and 500 samples each month, ensuring that what comes out of the taps meets the high quality requirements of the SABS 241 (2001) Drinking Water Standard. To ensure the supply of quality water to consumers, Johannesburg Water maintains and operates 9 800 kilometres of water distribution pipes, 87 water reservoirs and 33 water towers. Johannesburg Water is also doing extensive and ongoing upgrades to its water and sewage networks.

Physical Address:
17 Harrison Street

Switchboard:011 688 1400
Technical Call Centre:011 688 1500
Revenue Call Centre:011 688 1600

24-hour helpline:



Web site:

Update 27/11/2008


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