The site may not always be exactly up to date, but yes, there are serious problems and delays in the processing of applications under European law. You are entitled to a response within 6 months, I think, but it is entirely possible that it will take longer.

Regards,
Tom

 

Luckily we sent only a copy, so we did not have that problem. I think it is quite obvious that if you both come from other countries, you would want to go and visit home every once in a while...

Concerning your question, it seems to take about 4 weeks now, although sometimes longer. I think you have to send a letter and state that you need the passport for travel, although that may have changed.