hi all,

My residence card application process has been delayed(more than 6 months),I wrote a complaint letter to home office last week (BIA customer focus team,po box 1384,croydon ) but today I gave a call to home office again to ask about my application process,I was told I should have sent my application to:

Border and Immigration Agency
European Applications EEA2
Lunar House
40 Wellesley House Road
Croydon
Anyone know which address is correct to send a complaint letter?
I there any fax number to send complaint letlet via fax?

thank you