MODS:: the quick reply function is broken.

The Canberra UK Embassy website's FAQ states "3 to 4 weeks at the moment". You might do well to bypass your visa company and contact them directly on:

Phone: 1902 941 555 (Information line)
Callers to this information line are charged at a rate of $1.15 cents per minute to listen to recorded information and $2.60 per minute to talk to a consultant. Greedy sods.

If that wasn't profiteering enough, there's also:
Phone: 1300 367 066 (Information line)
There is a $7.10 charge for this service, which will be charged to your credit card.

The website's here: http://bhc.britaus.net/Visas/visadefault.asp

I assume you're a British citizen: you may be able to find out something from the FCO in the UK. Visa applications from some parts of the world (IIRC Asia Pacific/Oceania) are sent back to London for processing.

 

Admin more likely!

 

Quick reply still doesn't work for me: the quick reply button just pushes me to the normal "post reply" screen rather than entering the message. Ho hum...

anpan, thanks for the update - glad it's worked out well for you I'm not familiar with what Australian visa companies do; however those in the UK for travel to some countries simply ensure that one doesn't have to turn up in person to make the application. I've not found any that would add quite such a delay into the process - typically only a couple of days for the post.

 

If is broken try not to fix it,thats how it is here.