In order to deliver this very high level of Client Experience, we
are now looking to recruit a Bilingual/Trilingual Client Advisors
(EN is minimum requirement) to work in our Client Shared Center
(shared between several Maisons of the LVMH Group).
Under the responsibility of his/her Team leader, the Client Advisor
will be in charge of inbound and outbound calls, emails, mails, chat
and Social media handling of LVMH Fashion division.
Under the direction of the Team leader, the Client Advisor has for
main missions to:
· Receive and process client requests on any contact channel
available to clients, including phone, chat, mails, social
· Proactively contribute to sales promotion by advising
clients on product and service offers
· Place orders by phone or assist clients to place their
orders on the web
· Participate in clienteling campaigns
· Handle client orders validation and follow-up with other
internal Department or contractors
· Take in charge aftersales complaints
· Actively report to his management on any service issue to
contribute to product & service improvement
· Be an ambassador for LVMH brands
He/she will perform these actions in accordance with the scripts and
procedures that are given during the briefings and training
He/she is the guarantor of the quality of response to clients and
uses all the tools available (applications, procedures bible,
knowledge base) to ensure maximum reliability of the speech
delivered to his/her interlocutors.
He/she respects the production schedules received.
He/she fulfills the individual qualitative and quantitative
objectives of the service.
Bachelor’s/Master’s degree in sales, customer relationship
management, marketing, international business or equivalent
Previous experience and a working knowledge in Customer relations
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