Chargé De Clientèle Bilingue Italien F/h

Home > Job Listing > Job Offers > Europe > FranceParisCustomer service, Call centres

Customer service, Call centres in Paris

Chargé De Clientèle Bilingue Italien F/h

Postulez ici :

In order to deliver this very high level of Client Experience, we are now looking to recruit a Bilingual/Trilingual Client Advisors (EN is minimum requirement) to work in our Client Shared Center (shared between several Maisons of the LVMH Group).

Under the responsibility of his/her Team leader, the Client Advisor will be in charge of inbound and outbound calls, emails, mails, chat and Social media handling of LVMH Fashion division.

Under the direction of the Team leader, the Client Advisor has for main missions to:

· Receive and process client requests on any contact channel available to clients, including phone, chat, mails, social networks

· Proactively contribute to sales promotion by advising clients on product and service offers

· Place orders by phone or assist clients to place their orders on the web

· Participate in clienteling campaigns

· Handle client orders validation and follow-up with other internal Department or contractors

· Take in charge aftersales complaints

· Actively report to his management on any service issue to contribute to product & service improvement

· Be an ambassador for LVMH brands

He/she will perform these actions in accordance with the scripts and procedures that are given during the briefings and training sessions.

He/she is the guarantor of the quality of response to clients and uses all the tools available (applications, procedures bible, knowledge base) to ensure maximum reliability of the speech delivered to his/her interlocutors.

He/she respects the production schedules received.

He/she fulfills the individual qualitative and quantitative objectives of the service.

Bachelor’s/Master’s degree in sales, customer relationship management, marketing, international business or equivalent practical experience.

Previous experience and a working knowledge in Customer relations Department

Prior Luxury environment experience

Postulez ici :

Company: Mister Bilingue

Location: in Paris

Job Type: Permanent

Posted by:
Anna Stirme


Reply to this ad

Your email

Your message


Facebook Twitter Google+ LinkedIn Pinterest Addthis

If you want to alter your ad, just delete it and resubmit a new one. You can easily remove yourself your ads by logging into the classified ads section and clicking on the "Delete" link that appears at the bottom of your ad.

Recommended Service Partners

International Movers
International Movers in Paris
Compare up to 5 quotes from our network of moving companies that can help you plan your international move and relocate your entire family.
Expatriate health insurance
Expatriate health insurance in Paris
Apply online for free quotes on repatriation assistance and expatriate and foreign health insurance.
Find accommodation
Find accommodation in Paris
Uniplaces is an online marketplace for booking mid-long term accommodation with thousands of verified properties.
Hotels in Paris
You will get discount hotel rates, last-minute deals, hot deals, special offers, with a real-time reservation and on-line booking.

Latest jobs offered Customer service, Call centres

Chargé De Clientèle Bilingue Italien F/h

Postulez ici : In order to deliver this very high level of Client Experience, (...)

Customer service, Call centres: Paris
Shopping Assistant

The private agency based in Paris and specializing in luxury leather goods is looking for candidates for (...)

Customer service, Call centres: Paris
Search Job Offers

For other discussions, advice, question, point of view, get together, etc...: please use the forum.