German Speaking Service Desk Agent

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IT Jobs: Developer, Manager, Web in Prague

German Speaking Service Desk Agent

Company Description:

Our client uses the power of technology to help organizations achieve great things and
accelerate their ambitions through digital infrastructure, hybrid cloud, workspaces for
tomorrow, and cybersecurity, With a turnover of USD 7.4 billion, offices in 49 countries, and
over 30,000 employees, our client delivers wherever to their partners, at every stage of
their technology journey.
The people we are looking for to join our client Global Delivery Centre are bold, different,
and exceptional. We want people who take a different approach, with a driven attitude, an
instinct to go beyond the ticket or challenge in front of them.
You’ll be based in Prague – one of Europe’s most exciting, expanding capitals – working
within a team of highly skilled colleagues. Out client is offering training and certification
opportunities to ensure that we continue to deliver outstanding services across countries
and clients; at the same time, this gives you a chance to broaden your skills and capabilities
and be amongst the best in the industry

Want to be part of our team?

At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to
our diverse range of clients. These clients are all leaders in their industries, and that’s why the
people we employ will be instrumental in getting the job done. We want bold, different, and
exceptional talents who will work together as a global team of highly skilled experts to deliver an
outstanding service across countries and clients. You will work with brilliant minds, get the chance to
upskill through extensive training and learning programmes, all while working in one of Europe’s
fastest growing cities. We are transforming support services to be more agile and more effective
globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics,
and self-service. With three decades of transforming our clients’ businesses behind us, we’re
looking to the future. It’s innovative, it’s agile, it’s client centric.

What you'll be doing

This role will accept requests from clients and they perform initial validation on the request by
verifying contract information. Upon verification, they ensure the right classification and
prioritization assigned to the request. They act promptly according to work instructions and ensure
the right escalation to the next resolver group. This role is the first line contact for clients and they
play a critical role in offering a professional service experience.

What would make you a good fit for this role?

• Diploma or qualification in technology
• Proficiency in English & German is essential
• 2 years work experience
• 1+ years experience required in call centre managed services / services delivery environment
• within a medium to large ICT organization.
• We operate a 24/7 client support environment and our service desk analysts are required to
• work 8 hour shifts on a rotational basis.


• Great working atmosphere in an international team
• 5 weeks of vacation
• 3 sick days per calendar year
• Compensation of salary for temporary incapacity to work beyond the statutory wage
compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Contribution to the pension insurance
• Contribution for public transport
• Over standard health care
• Meal tickets
• Refreshment (coffee, tea, water on work) for free
• Notebook and mobile phone including data tariff per company standards

Company: SpotOn connections

Location: in Prague

Job Type: Permanent

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German Speaking Service Desk Agent

Company Description: Our client uses the power of technology to help organizations achieve great (...)

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