Our client is currently hiring for a Junior Application Support
Specialist, who will be an integral member of the IT Business
Solutions team, which forms part of the IT Department. The position
requires you to learn the business applications together with the
business process to enable you to support business users with any
queries, issues that arise from business users and projects that
will be assigned.
Responsibilities :
Perform daily checks, work on ad-hoc tasks assigned ensuring quality
and delivered in time and participate in team meetings.
Work closely with the Business Units to continuously improve
processes in business operations and ensure compliance/alignment
between the different requirements at different levels and different
stakeholders of the organization.
Support business users on all the business application issues.
Take ownership of incidents and service requests relating to the
business application systems.
Act as primary technical and application support contact, balancing
good relationships with formal ticketing and documentation to
guarantee clear and consistent communication.
Conduct training for business users and ensure that knowledge is
continuously distributed and efficiently updated.
Coordinate all updates to the system, report and track technical
issues, and oversee the subscription management of the system.
Upkeeping of system documentation and related procedures.
Work proactively and seek solutions for system optimization that
bring benefits to the business on tasks assigned, ensuring quality,
and delivered on time.
Assist the team with day-to-day activities ensuring optimal quality
and efficiency of the department.
Coordinate and communicate with all team members to ensure everyone
is kept updated at all times for business continuity purposes.
Liaising and coordinating with suppliers
Requirements :
Diploma level related to the IT Industry or equivalent
1-2 years of experience in a similar role
Experience in Microsoft platforms and products i.e., SharePoint,
Advanced level in Office Applications, etc.
A strong can-do attitude with a high level of motivation.
Strong analytical and problem-solving skills
Organized and self-motivated team player with an eye for detail
Excellent coordination and communication skills in English
Ambitious, good attitude, willing to learn and promote teamwork
spirit.
Must be willing to be on-call.
Carries a resilient and proactive personality.
Ability to work unsupervised and on own initiative.
Ability to work under pressure and prioritise tasks.
Basic understanding of enterprise applications, including their
architecture and functionality (training will be provided)
Company: SpotOn Connections
Location: in Valletta
Job Type: Permanent
Salary: 24K to 28K gross per annu
07/06/2023