Customer Service - English & French Speakers

SmartSource is currently recruiting bilingual (English & French) Customer Service Representative for a Canadian company. In this role, you will play a crucial part in expanding our business operations and ensuring exceptional customer service to our clients.
Responsibilities:
•Handle incoming customer inquiries via phone, email, or chat in a professional and friendly manner.
•Address customer concerns, complaints, and resolve issues promptly and efficiently.
•Ensure customer satisfaction by delivering personalized and high-quality service.
Requirements:
•Fluency in both English & French is essential.
•Ability to communicate effectively and proficiently in both languages, both written and verbal.
•Strong interpersonal skills and the ability to establish rapport with customers and colleagues.
•Demonstrated ability to provide customer service and handle customer inquiries professionally.
•Ability to work PM shifts (from 3PM to 12AM).

Interested candidates can send their CVs to hr@smartsource.me