German speaking Customer Support Agent

Responsibilities:

Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products and services;
Ensure that client accounts are opened according to the client’s product and service guidelines;
Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding and mobile application;
Maintain a high level of knowledge when it comes to the company’s products and services in order to provide customers with accurate information;
Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;
Process of transactions and outgoing payments accurately within the company’s I.T. systems;
Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct;
Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);
Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;
Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;
Communication and close cooperation with country co-ordinators and other departments;
Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.
Requirements:

Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented
Willingness to learn and expand horizons