As part of your role in the Airbnb project, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, providing information and solutions to customers and do so with the highest standards of professional customer care.
Necessary Qualifications/ Experience:
Ability to write and speak fluently, clearly and concisely in French
Excellent problem solving abilities
Empathetic and can communicate in a caring and friendly manner
Strong time Management skills and motivation to exceed expectations
Enjoy working in a fast paced environment
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
Strong team spirit with passion and drive to help users and deliver the best in customer service.
Permanent or Fixed contract for the Summer 2020.
40h/week - 5 days/week
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