Miss Benita ADIEME Telefon: 08037086827 Abuja , Nigeria - Nigeria Lokalizacja: Nigeria
Branża: Praca w IT: : programista, analityk, itp
Doświadczenie:
Customer Service Representative – Beauty Call Center
Afterglow Cosmetics Sdn Bhd – Remote | 14 February 2025 – 28 March 2025
- Handled inbound and outbound customer inquiries regarding skincare and cosmetic products
across phone and chat channels.
- Resolved product-related issues and order tracking inquiries, maintaining a 95% first-contact
resolution rate.
- Educated customers on product usage and matched them with skincare solutions, contributing
to increased customer satisfaction.
- Logged all customer interactions in the CRM system and escalated complex issues to the
appropriate team.
Customer Engagement Host – Lonkoom Perfumes
Ultramoon Company – Kuala Lumpur, Malaysia | October 2024 – December 2024
- Hosted branded TikTok livestreams for Lonkoom fragrance line, consistently drawing in 1,000+
live viewers per session.
- Promoted seasonal fragrance campaigns, introduced new product launches, and shared
promotional codes.
- Collaborated with sales and marketing team to align content strategy and livestream
performance.
- Captured audience feedback, tracked product interest, and reported insights to improve future
campaigns.
Telemarketing Assistant (Part-Time)
TopOperative AI Sdn Bhd – Kuala Lumpur, Malaysia | MARCH2024 – Oct 2024
- Conducted over 250 outbound calls per day to generate leads and set appointments,
consistently meeting call volume KPIs.
- Maintained and updated CRM records, contributing to a 12% increase in lead-to-client
conversions.
- Collaborated with the sales team to adjust scripts and tailor value propositions, resulting in
improved engagement.
- Handled objection handling and qualified leads based on company criteria.
Customer Service & Livestream Host
Ultramoon Company – Remote | Oct 2024 – DEC 2024
- Managed live promotional sessions with 500+ average viewers, interacting in real-time to build
product trust.
- Aligned content with brand messaging and tracked performance metrics to support marketing
goals.
- Supported product inquiries and resolved service-related issues quickly and professionally.
Waitress / Floor Supervisor
Lovecity Café – Serdang, Malaysia | Mar 2023 – Mar 2024
- Delivered high-quality customer service to 60+ customers daily, managing orders and payments
during peak hours.
- Supervised a team of 5, planned shifts, and reduced service delays by 20%.
- Resolved customer complaints, contributing to a 4.8/5 satisfaction rating.
- Implemented upselling strategies that increased average spend by 15% over 3 months. CV załączone: CV_9090
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Umieszczone przez:
Benita Chidera Adieme  06/06/2025
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