OPERATION,QUALITY MANAGEMENT AND CUSTOMER SERVICE i Griekenland




OPERATION,QUALITY MANAGEMENT AND CUSTOMER SERVICE

Locatie: Griekenland


Sector: Kantoor, Administratie, Personal Assistent


Zoeken naar werk (korte beschrijving):
Seeking a challenging position in Operations and Administration, Training and Development, and People Management with a world-class organization to contribute with acquired skills and knowledge


Ervaring :
Since Oct’ 18: Travelport, Accra, Ghana as Zoho Administrator
• Spearheaded end-to-end implementation of Zoho (CRM, Desk, People as well as Custom Applications) across all branches for Travelport as well as for the parent company
• Acted as a SPOC between Zoho Development Team to understand the software in depth and internal departments for customizations and implementation process
• Effectively managed recruitment of new members for Ghana
• Previously managed operations across the Sales and Operations Department
• Spearheaded Zoho-related projects for the group company including the development of new applications

Sep’ 11 – Aug’ 18: IPMC, Accra, Ghana as Training Coordinator
• Devised and rolled-out new policies & procedures for the Training department and managed their implementation to ensure quality transactions
• Head of centralized Certificate Issuance Department for all students across all branches who have completed their programs along with certificate verification for Corporate
• Managed:
o Letter & ID card issuance for all the students
o Centralized Stores Department for all the branches
o Development of fee structure, payment schedules, and exam structure
• Core member of the Academic department contributed towards developing New Course Structure, curriculum

Sep’ 10 –Jul’ 11: Hapag Llyod, Mumbai as Senior Executive
• Key member of Controlling and AR Department; issued MIS reports and submitted them to top management
• Managed customer expectations and complaints to ensure prompt and smooth collections

PREVIOUS EXPERIENCE
________________________________________Feb’ 07 – Aug’ 10: Citibank, Mumbai as Senior Executive - PS
• Successfully managed post-transactional queries raised by customers through email & phone calls regarding various products provided by Citibank (account services, trade, loan, dividend accounts, cash management
• Conducted investigations into the discrepant transactions & resolved them by liaising with concerned departments
• Assisted customers in the reconciliation of dividend account statements by providing supporting reports & data

May’ 06 – Feb’ 07: ICICI Bank Limited, as Customer Accounts Manager – Senior Officer
• Headed managed complete operations for the Customer Service Department
• Attended to Customer Escalations, MIS Reporting, Disbursement NDC, and Banking & implemented 5S and levels 3 - 4 at the branch level
• Led team of Customer Service Executives for smooth operations of the branch

Dec’ 03 – Jan’ 06: Eserve International Ltd. - Back Office of Citi Bank as Junior Processing Officer
Acted as the account service provider for Citibank India Corporate Clients (Account opening, Cheque Issuance, CDT booking, ISIGN maintenance, TDS payouts)

Feb’ 03 – Oct’ 03: Times Group as Accounts Assistant (Retainership Basis)
Dec`02 – Feb`03 Datamatics Technology Limited as US Tax Consultant
Aug’99 – Aug’02 Satish Nagre & Associates (CA) as CA Articleship


Opleiding:
Zoho Creator Developer Certificate - Intermediate Level – 2022

ACADEMIC CREDENTIALS
________________________________________
MBA (Human Resources) from Ulyanovsk State University Russia with Distinction 2014
B.Com from University of Mumbai with 73.23% 2001

COMPUTER SKILLS
________________________________________
• Certificate Course in Tally ERP, SAP, CRM, Quick Books Premier Version, MS Office Suit


Talen:
English, Hindi and Marathi

Bijgevoegd CV: CV_8657
De Attachment kan een virus bevatten. EasyExpat is niet verantwoordelijk voor de inhoud van het document.


Geplaatst door:
Swati Bhatt

17/11/2022


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 Kantoor, Administratie, Personal Assistent

Swati Bhatt
OPERATION,QUALITY MANAGEMENT AND CUSTOMER SERVICE

Seeking a challenging position in Operations and Administration, Training and Development, and People (...)

Kantoor, Administratie, Personal Assistent: Griekenland
17/11/2022
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