Customer Care Specialist - German Speaker
Serving 4 million students and recent graduates; 80,000 businesses; and a network of 700 higher education institutions in 20 European countries, JobTeaser is now the European leader for the recruitment of young talent in Europe.
With 68 million euros raised to date and recently recognised in the Next40 list as one of the top 40 French tech startups with the most potential, we continue to build on our unique ecosystem that brings together a range of businesses, as well as schools and universities, around the next generation, giving them the tools they need to launch their working careers with confidence.
To support our growth in Europe, we are currently looking for people who want to evolve in a fast-growing company, with a start-up spirit and labeled Great Place to Work.
As a Customer Care Specialist for Germany, you are in charge of answering the German clients’ requests to ensure their satisfaction and loyalty and you guarantee the good understanding of all services.
Your daily tasks will be:
1. Manage the operational requests of the existing clients by email, chat and phone in an efficient way:
You ensure the daily clients’ support via email mainly (phone calls and chat in a near future)
You use a dedicated tool to follow the clients’ requests
You are able to identify and reproduce out clients’ technical issues and to report them to the technical team
2. Onboard the new clients
You help setting up the different services German clients subscribed to and that the account managers transferred to you
You conduct training webinars sessions
You guide the clients in their first steps in the platform and ensure they find the information they need through our Help center
3. Contribute to scalability projects to always improve the satisfaction of existing and new clients
You understand German customers’ specific needs and make sure to address them
You take part in the team projects to ensure our customers ha