Chef d'équipe germanophone - athènes




Service client, Centres d'appels à Athènes

Chef d'équipe germanophone - athènes

Notre client est un grand groupe de Credit Management Services avec une forte présence européenne. Ils offrent des services conçus pour améliorer de manière mesurable les flux de trésorerie et la rentabilité à long terme des clients en m ...

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German speaking Team Leader - ATHENS

Our client is a large Credit Management Services group with a strong European footprint. They offer services designed to measurably improve clients’ cash flow and long-term profitability by managing late payments and collections as well as purchasing of receivables. They are currently seeking a motivated and team-oriented German Speaking Front Office Team Leader to join their Client team in Greece and begin an exciting career within a newly established contact centre. In this customer focused role, you will be responsible for leading, motivating and developing a team of front office agents and providing a top quality Customer Service experience.

Responsibilities:

• Responsible for the day-to-day supervision of a group of front office agents who are operating via telephone/chat/email to support customers located in the United Kingdom and Ireland.
• Provide subject matter expertise and support team members in handling complex customer contacts as needed.
• Ensure that the service delivered to customers meets key objectives on customer experience, financial performance and productivity dimensions.
• Effectively coach team members on a regular basis to ensure performance metrics are achieved.
• Identify performance related issues and co-create development plans for both individuals and teams together with Quality and HR.
• Communicate expectations to employees and provide timely updates.
• Conduct team meetings to ensure expedient communication of relevant information.
• Stay up to date on internal work processes, policies and procedures.
• Promote the company’s values through both behaviour and attitude.
• Be an advocate for team members.
• Participate in leadership development training.
• Contribute to recruiting and onboarding new Front Office Agents.
• Support in delivering training.

Requirements:

• Fluent/Native in German Language and near-native level in English (C2 level).
• Excellent interpersonal and communication skills, with the ability to showcase empathy and confidence towards a diverse customer base.
• High motivation with skills to develop and coach team members to achieve performance expectations.
• Ability to mentor, coach and provide direction to a team of front office agents.
• Patience and calmness in all situations and dedication to follow through on items to completion.
• Desire and energy striving for excellence and quality within the business.
• Proficient computer skills and ability to handle required software / applications.
• Previous experience managing or leading a small team is preferred.
• Customer support experience will be considered as an advantage, but is not a requirement.

On offer:

• Opportunity to participate in the development of a front-running service centre.
• Development opportunities in an international financial environment.
• Market leading remuneration package including a competitive base pay (including 2 extra salaries per year), attractive bonus scheme, private insurance and meal vouchers.
• Best-in-class training program that spans several weeks to develop your skill set and ensure your success.
• Professional growth and development opportunities.
• Working hours will be in line with U.K. and Ireland opening hours and candidates will work on premise, in the new “state-of-the-art” contact centre providing a great working environment with relaxing break areas.
• Free Greek language courses (to be confirmed).
• Greece is a popular destination for both tourists and expats alike, with numerous islands, buzzing cities and towering mountains. It offers an enviable climate, great cuisine and culture – and yet, the cost of living is among the lowest in Europe.


Société: SpotON connections

Lieu: à Athènes

Type de poste: CDI

Rémuneration: Negotiable


Posté par:
SpotOn Connections

09/08/2022


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