Customer Service Manager en Turquie




Customer Service Manager

Mrs Feyza Nur GULEC

Téléphone: +905416924955

Fethiye mh. Feza sk. No:2/1 Beykara Apt. BURSA NILUFER - Turquie

Lieu: Turquie


Secteur: Service client, Centres d'appels


Position recherchée (courte description):
Customer service, Sales


Expérience:
Customer Service Manager (02.2020-...)

Annah Hariri Group Bursa, Turkey

* Tracking success by monitoring the team work and customer renewal rates.
* Responding to customer queries in a timely and accurate way, via phone, email or chat.
* Analyzing and reporting product malfunctions.
* Identifying customer needs and helping customers use specific features.
* Managing the social media accounts and the related review websites.
* Reporting directly to Board members.
_____________________________________________________
Sales Specialist (2yrs) (03.2018-02.2020)

Unver Group Automotive Bursa, Turkey

* Running sales organization effectively and efficiently.
* Represent the company (OEM-OES and after-market)
* Making cost calculations & CBD for OEMs & getting RFQs.
* Co-ordination of customer & company, Customer satisfaction.
* Business plan & budget activities. Prepare and present KPI’s to the director.
*Working in coordination with the Project and production team according to
revises of projects.
______________________________________________________

After Sales Service (7mos) (09.2017-03.2018)

Kervan Bursa, Turkey

* Providing support to the customer post-sale.

______________________________________________________

Export Intern (3 mos) (07.2017-10.2017)

Akbaş Holding Bursa, Turkey

* Preparing and issuing documents needed for trade.


Education:
International Relations (bachelor's degree)
Uludag University
(09.2015-06.2019)
Bursa, Turkey


Langues:
English (Full professional proficiency)
Turkish (Native)


Autres:
Knowledge / Soft Skills;
Customer Management
Sales process

Tools & Technologies;
MS Office
ERP
Kisters
Gorgias , Shopify

SEMINARS & CERTIFICATIONS ;
Foreign Trade Training
Business English
Diction , Effective Communication, Body Language

CV joint: CV_8145
Le document peut contenir des virus. Easy Expat décline toute responsabilité sur le contenu du fichier.


Posté par:
Feyza Nur GULEC

23/09/2021


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 Service client, Centres d'appels

Feyza Nur GULEC
Customer Service Manager

Customer service, Sales (...)

Service client, Centres d'appels: Turquie
23/09/2021
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