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✎ EN New consumer rights when travelling by boat/ferry

Discussion in 'Announcements' started by eccs, Jan 18, 2013.

  1. eccs

    eccs New Member

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    After creating coherent legislation on the rights of passengers travelling by train and air, The European Commission decided to extend the high level of passenger protection to other modes of transport.

    From 18 December 2012, passengers travelling by sea and inland waterways in the EU, and in particular disabled persons and persons with reduced mobility will benefit from similar rights to those passengers travelling by other means of transport. In case of cancellation or delay at departure of more than 90 minutes the passengers will be entitled to receive adequate assistance such as snacks, meals, refreshments. The passengers will also be granted compensation, between 25% and 50% of the ticket price, in situations of delay at arrival. The new set of rights also includes guaranteed choice between reimbursement or rerouting in case of cancellation or delay at departure of more than 90 minutes.

    http://www.ukecc-services.net/newsarticle.cfm/newsid/67

    Contact us for more information eccs@tsi.org.uk 08456 08 94 94
     

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