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✎ EN Help! How is Home Office sending passports back?
    

Discussie in 'Immigration UK' gestart door Sunshine82, 31 mei 2008.

  1. Sunshine82

    Sunshine82 Member

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    I need your help! My husband applied for an EEA 2 Residency card. We called home office on the 19th of may to request our passports, we also sent the request fax the same day. I called again on the 29th to check what's going to happen.
    They told me, the passports were sent out (seperatly) by "secured mail" on the 27th and she also gave me a a reference number of 9 numbers. Today is alreday the 31st May and still no passports. I'm a bit worried, as I need mine for next weekend. I checkt the homepage for "secured mail" but there is no phone number or a chance for tack and trace (like royal mail is offering).
    - Is home office sending the passports by "secured mail"? Or are they using "recorded mail by royal mail"?
    - If it is secured mail, does anyone has a phonnumber for them or knows how ling it usually takes??
    I really would like to know were our passports are.
     
    #1 Sunshine82, 31 mei 2008
  2. thsths

    thsths Addicted member

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    Duitse (DE)
    Taal:
    Deutsch, English
    Usually they send out the documents using "signed for". That means the letter is not traced along the way, but the delivery is recorded. So you should be able to find out whether it has been delivered.

    It is entirely possible that the Home Office uses second class mail, so it could just take a bit longer.
     
    #2 thsths, 31 mei 2008
  3. calgary72

    calgary72 Member

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    When they returned my passport it was through a company called SMS. They leave a card if you weren't home. You should get a reference or tracking number and find out where your passport is.
     
    #3 calgary72, 2 jun 2008
  4. Sunshine82

    Sunshine82 Member

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    Thanks for your answers.
    I called home office again. The passports were sent out by "Secure Mail Service" (SMS), they gave me Reference number and phone number. I called Secure Mail straight after. They said fine, we will deliver it tomorrow. No idea why it takes them one whole week, but well, I hope it works!!
     
    #4 Sunshine82, 2 jun 2008
  5. lynneg

    lynneg Member

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    Just wanted to let others know re asking for your passport back during an application - IT TAKES 10 WORKING DAYS.
    Just called them as I need mine back urgently and was told - 10 working days to get it back, even if it is urgent........
    I have sent off an urgent fax as well, but they say nothing they can do - those are the processing times. So just a warning to others who may needs theirs back.......
     
    #5 lynneg, 13 jun 2008
  6. Sunshine82

    Sunshine82 Member

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    We send the fax on a Monday and the passpports where posted on Tuesday next week, but it took another 6 day untill the "secured mail service deliverd" them. Altogether 10 working day from requesting by fax till having the passports.
     
    #6 Sunshine82, 13 jun 2008
  7. lynneg

    lynneg Member

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    Thanks. I just don't understand why an "urgent" request means it takes at least 10 working days. My understanding of the word urgent is a bit different (and I'm a native English speaker).
    I think the home Office should amend what is written on the application form as it's very misleading. It says there - if you require your passport urgently, call......... This leads people like me to believe that you can actually get it back urgently if you need it. They should amend their form and put in an addendum advising applicants that it takes at least 10 working days for the return of a passport.
    btw re my urgent request - no response as yet; called again today and of course nobody can help me, impossible to speak to anyone, 10 working days etc etc...... Have sent another fax but......
    It's very upsetting - urgent actually means that people need to travel urgently, not in 10 days' time....
    (Sorry for the vent).....
     
    #7 lynneg, 17 jun 2008
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