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That should have been option 1 followed by option 2!
Hi james26, i got the same response many times, that's why i said i tried calling the number - 0845 010 5200 - over 7 times! Just keep calling,...
Hi elyo123, i sent in my application on 9th april 2010 and received a response from them on 24th may 2010. I was able to call and speak with them...