Customer care agent
You will have to manage:
- Incoming and outgoing calls
- Professional emails and chat
For the following queries :
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,
- Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)
- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership
- Update relevant databases, and customer records.
Opening days and working hours:
The operation is open from Monday to Saturday, opening hours are: Monday to Friday 9am to 9pm and 1 Saturday/month from 9am to 3pm. After you do have a rotation in the team, and you receive your planning 2/3 weeks in advance.
Terms and conditions:
We offer a permanent contract CDI 36h/week - 2 months trial period + training session (2 weeks)
Monthly salary gross 1554,62€
+ 152€ monthly gross for the English language (our official language)
+ 152€ monthly gross as a performance bonus - 1€ for each worked hour regarding attendance, quality and productivity - this bonus will take place after the second month regarding your effective monthly work.
25 days off + 7 days RTT
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.
o Very good elocution and good writing skills (in the English Language)
o Autonomy and reactivity
o Demonstrate common sense and a strong analytical mind
o Demonstrate empathy, caring and reassurance
o Reactivity, dynamism, curiosity of spirit
o Agility on the office pack and other IT tools
POSTULEZ ICI : https://bit.ly/3koTVxU