Ejecutivo de atención al cliente




Sector Financiero, Contabilidad, Aseguradoras en Dubai

Ejecutivo de atención al cliente

Los representantes de servicio al cliente son a menudo el principal punto de contacto de un cliente con una empresa. Los deberes y responsabilidades de un CSR incluyen la gestión de llamadas entrantes y el servicio al cliente en ...

AVISO: Este texto ha sido traducido por un sistema informático sin ayuda humana (Machine Translation).
Versión original aquíEnglish

Customer Service Executive

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Job brief
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and
passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem- solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Mandatory CSM Certification
.Click to Apply
https://zfrmz.com/4T13NkC0t7hMfBQIvSOV


Empresa: MetLife Gulf

Localidad: en Dubai

Tipo de trabajo: Permanente

Salario: AED 160000 - AED 180000


Anunciado por:
Anushka

14/09/2022


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