Sector: Atención al cliente, Centros de llamadas
Búsqueda de trabajo (breve descripción):
To be a part of an organization that is completely customer obsessed and completely focuses on inclusive culture.
FROM 2013 – UNTIL NOW
SUPPORT ENGINEER, MICROSOFT
We majorly handle issues related to IE11 and MSEdge in Windows clients such as Windows 10, Windows Servers, iOS and Android device.
Understanding the customer issue and then taking actions to troubleshoot are the primary need for this role.
DATES FROM 2013 MAY – TO 2013 DEC
SR APPLICATION ENGINEER, ADITI TECHNOLOGIES
Aditi outsourced me to Microsoft where I did the same browser support. However was acquired by Microsoft as a full time employee.
DATES FROM 2011 NOV – TO 2015 MAY
TECHINICAL SPECIALIST, ADITI TECHNOLOGIES
Worked majorly being a point of contact while troubleshooting issues related to T1 and T3 enterprise customers where we would need to run some tools remotely to see where the T1 or T3 connection has broken.
MSC. DATA NETWORKS & SECURITY, BRIMINGHAM CITY UNIVERSITY
AUG 2004 TO MAY 2008
B.E COMPUTER SCIENCE, SRI CHANDRASHEKARENDARA SARASWATHI VISWA MAHA VIDHYALAYA
English, Tamil, Telugu, Hindi and Kannada
CV adjunto: CV_8436
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