Customer service executive




Finance, Accountancy, Insurance in Dubai

Customer service executive

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Job brief
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and
passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem- solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Service Responsibilities list:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow
up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Mandatory CSM Certification
.Click to Apply
https://zfrmz.com/4T13NkC0t7hMfBQIvSOV


Company: MetLife Gulf

Location: in Dubai

Job Type: Permanent

Salary: AED 160000 - AED 180000


Posted by:
Anushka

14/09/2022


Reply to this ad

Your email

Your message

Tools:

Facebook Twitter LinkedIn Pinterest WhatsApp Addthis

If you want to alter your ad, just delete it and resubmit a new one. You can easily remove yourself your ads by logging and clicking on the "Delete" link that appears at the bottom of your ad.



Latest jobs offered Finance, Accountancy, Insurance

Anushka
Customer Service Executive

Customer service representatives are often a client’s primary point of contact with a company. The (...)

Finance, Accountancy, Insurance: Dubai
14/09/2022
Search Job Offers

For other discussions, advice, question, point of view, get together, etc...: please use the forum.