GERMAN SPEAKING INBOUND SALES REPRESENTATIVE
Our client powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for millions of customers worldwide. Our objective is to build a “best in the class” sales team to assist business owners through-out Europe.
You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services.
You will anticipate how decisions are made, persistently explore and uncover the business needs of your clients.
Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
Reach assigned sales target
Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
Master knowledge on one or several core products.
Coach colleagues on areas of expertise and take escalation call from those subjects.
1-2 years of online sales & customer care experience with a proven record of achieving sales goals in a structured environment.
Native level of German and fluent level of English
Target and Sales - Oriented, used to KPI'S
Verbal skills – Articulate, clear and friendly tone in a neutral accent without dead air
Comprehension – Ability to clearly understand and respond appropriately to the problem statements
Ability to maintain and manage active engagement during communications
Capable of managing communication flow and direction
Knowledge on internet connectivity and troubleshooting
Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
Excellent research skills with proficiency in the usage of ‘search’ function
Adaptability to change in schedule and skill set as prescribed by Service Delivery
Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities
Goal orientated with a focus on learning and continuous improvement
Fluent in discovering customer pain points and needs
Capable of effectively handling customer objections and driving value add in solutions offered
Capable of effectively utilizing product benefits to drive customer desire to buy
Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
Effective time management and strong focus on schedule adherence and/or attendance
Full-time position, from Monday to Friday, 39 hours per week (from 08.00am to 20,00pm)
6 weeks of initial training.
A permanent presence of coaching figures & leaders who will facilitate your personal and professional development
Bi-weekly, monthly or quarterly contests
Employment with the world's largest CX services
Excellent & Modern work environment, social arrangements and personal development
Monthly salary with performance-based bonus
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Long Term Contract
Company: SpotOn Connections
Location: in Barcelona
Job Type: Permanent