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Customer service, Call centres

German speaking Customer Support - Remote, Bulgaria

Our client, is looking for a German speaking Customer Support to join their team to work remotely in Bulgaria!

Interested in the role and want to find out more? Let us know! Speak with our experienced International Recruitment Consultants here on Facebook or send us your CV!

You can also check out our full list of International Career Opportunities here: https://www.spotonconnections.com/job-search/

Responsibilities –

Establish an efficient, courteous and personalized contact with customers by phone, in German.
Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
Being multitasking and adapting to a very dynamic environment.
Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
Establish and maintain effective collaboration with client’s partners.
Be able to maintain a constructive state of mind even in difficult situations.

Skills -

Fluency in written and spoken German and English.
Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
Teamwork - Passion for teamwork.
Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
Communication - Excellent verbal and written communication.
Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.

To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere. Find out more about our full list of roles here: https://www.spotonconnections.com/job-search/

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. https://www.spotonconnections.com/refer-a-friend/

 Company: SpotOn Connections

 Location: in Bulgaria

 Job Type: permanent

 Posted by: SpotOn Connections |  09/02/2021

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