German speaking technical advisor - lisbon, portugal




Customer service, Call centres in Lisbon

German speaking technical advisor - lisbon, portugal

On behalf of our client, we are looking for a German Speaking Technical Advisor to work in their offices in Lisbon, Portugal!

Interested in the role and want to find out more? Let us know! Speak with our experienced International Recruitment Consultants here on Facebook or send us your CV!

You can also check out our full list of International Career Opportunities here: https://www.spotonconnections.com/job-search/

Responsibilities –

Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback



Requirements –

Native or Proficient German (C2)
Fluency in English (B2)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player



Benefits –

Competitive wages (14 monthly payments per year)
Performance bonus
Transportation allowance
Health insurance with a dental plan (after 6 months contract)
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the International Mobility Program



To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere. Find out more about our full list of roles here: https://www.spotonconnections.com/job-search/

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role. https://www.spotonconnections.com/refer-a-friend/


Company: SpotOn Connections

Location: in Lisbon

Job Type: Permanent


Posted by:
SpotOn Connections

24/02/2021


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