Dutch speaking order to ship




Admin, Office, PA, HR in Portugal

Dutch speaking order to ship

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). Our Client is one of the fortune 100 Oil & Gas and chemical manufacturer, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products. With our client we are building a Multilingual Center.
Responsibilities:
Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below -
• Subject Matter Expert for process updates, exceptions handling; trainings and refresher facilitation; dispute resolution - monitor and oversee credit/debit note creation and cancel/rebills due to service requests and volume or price adjustments
• Drive RCA, Quality control frame work and be a coach to the team
• Perform root cause analysis and resolution on queries and facilitate and conduct timely resolution.
• Produce daily and monthly SLA/KPI reports (performance and business metrics)
• Identify process improvement, automation opportunities. Interact with client stakeholders for process improvements and metrics management
• Contract creation, preparation and execution of contract termination and renewals
• Check expiry dates and validity of tax licenses/tax exception compliance and request new licenses before expiration
• Process disbursements towards rent/lease/commission payments and monitor contract utilization
• Bad debt management - extraordinary pursuit, recoveries and write off
• Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment
• Support product return process
• Manage/Support order related inquiries and service requests
• Dispatch and Inventory Management: inventory data review against orders; understanding of GATP (Global Available to Promise)
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
• Perform assigned activities as per defined timelines and accuracy parameters of the process.



Your experience:
• Minimum of a Bachelor's degree or equivalent in business or a departmentally related field
• From 3 to 5 years experience in:
o Back Office
o Order Management
o AR
o Supply Chain / Procurement (Preferred for Load Auth & SMS)
o Billing
o Sales / Service Contract
o Finance
• User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
• Good MS Office skills

Soft Skills appreciated:
• Good communication abilities (Required for Load Auth & SMS)
• Good analytical skills and problem-solving abilities
• Good listening and comprehension abilities
• Multitasking and ability to coordinate with multiple stakeholders


Perks:
• Permanent contract
• Competitive Salary
• Career Progression Opportunities
• Well rounded Health and Life Insurance Packages
• On-site gym: includes indoor pool access, fitness classes, and a football pitch
• Staff Canteen with varied food options and river-facing balcony seating

Candidate Data Privacy Notice | HCL Technologies (https://www.hcltech.com/candidate-privacy-notice)


Company: HCL Technologies

Location: in Portugal

Job Type: Permanent


Posted by:
Giacomina

11/08/2021


Reply to this ad

Your email

Your message

Tools:

Facebook Twitter LinkedIn Pinterest WhatsApp Addthis

If you want to alter your ad, just delete it and resubmit a new one. You can easily remove yourself your ads by logging and clicking on the "Delete" link that appears at the bottom of your ad.



Latest jobs offered Admin, Office, PA, HR

Giacomina
German Speaking Scheduling Specialist

We are a renowned global IT service and consulting company, presently developing our tech footprint in (...)

Admin, Office, PA, HR: Portugal
11/08/2021
Giacomina
Dutch Speaking Order To Ship

We are a renowned global IT service and consulting company, presently developing our tech footprint in (...)

Admin, Office, PA, HR: Portugal
11/08/2021
Search Job Offers

For other discussions, advice, question, point of view, get together, etc...: please use the forum.