Dutch speaking order to ship

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações). Our Client is one of the fortune 100 Oil & Gas and chemical manufacturer, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products. With our client we are building a Multilingual Center.
Responsibilities:
Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below -
• Subject Matter Expert for process updates, exceptions handling; trainings and refresher facilitation; dispute resolution - monitor and oversee credit/debit note creation and cancel/rebills due to service requests and volume or price adjustments
• Drive RCA, Quality control frame work and be a coach to the team
• Perform root cause analysis and resolution on queries and facilitate and conduct timely resolution.
• Produce daily and monthly SLA/KPI reports (performance and business metrics)
• Identify process improvement, automation opportunities. Interact with client stakeholders for process improvements and metrics management
• Contract creation, preparation and execution of contract termination and renewals
• Check expiry dates and validity of tax licenses/tax exception compliance and request new licenses before expiration
• Process disbursements towards rent/lease/commission payments and monitor contract utilization
• Bad debt management - extraordinary pursuit, recoveries and write off
• Create orders and manage change or correct the order as required and coordinate other departments/stakeholders for order fulfillment
• Support product return process
• Manage/Support order related inquiries and service requests
• Dispatch and Inventory Management: inventory data review against orders; understanding of GATP (Global Available to Promise)
• Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
• Perform assigned activities as per defined timelines and accuracy parameters of the process.



Your experience:
• Minimum of a Bachelor's degree or equivalent in business or a departmentally related field
• From 3 to 5 years experience in:
o Back Office
o Order Management
o AR
o Supply Chain / Procurement (Preferred for Load Auth & SMS)
o Billing
o Sales / Service Contract
o Finance
• User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)
• Good MS Office skills

Soft Skills appreciated:
• Good communication abilities (Required for Load Auth & SMS)
• Good analytical skills and problem-solving abilities
• Good listening and comprehension abilities
• Multitasking and ability to coordinate with multiple stakeholders


Perks:
• Permanent contract
• Competitive Salary
• Career Progression Opportunities
• Well rounded Health and Life Insurance Packages
• On-site gym: includes indoor pool access, fitness classes, and a football pitch
• Staff Canteen with varied food options and river-facing balcony seating

Candidate Data Privacy Notice | HCL Technologies (https://www.hcltech.com/candidate-privacy-notice)

Company: HCL Technologies

Location: in Portugal

Job Type: Permanent

11/08/2021

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