We are looking for an IT Helpdesk technician for an international
leader in the field of medical and safety technology. Main task is
to solve IT incidences, perform password resets and provide our
customer's employees with technical solutions.
-Take incoming user requests from employees (via telephone, email,
-Log call details onto case management systems and provide response
and resolution within SLA to customer.
-Incident / Request Ownership.
-Solve technical requests/ incidents.
-Follow progress / close service requests to a satisfactory
conclusion on call management system.
-Proactively update internal employees with status and resolution
-Monitor / progress all open queries in queue.
-Escalate potential service issues to correct responsible level.
-Ensure contractual SLA is maintained.
-Achieve an excellent customer satisfaction level.
-High/native level of Spanish and English
-Good IT knowledge
-Microsoft Windows environment literate
-Responsible and independent work habit
-Excellent customer care knowledge and awareness
-Flexibility with the rotating working hours
-Excellent communication skills
***The recruitment processes and people involved in them (both
recruiters and Project Managers) will not discriminate any candidacy
because of age, disability, ethnic, marital status, gender,
nationality, ideology, politic, race, religion and sexual
What we offer:
-Full time and temporary contract 39hrs/week
-Salary: 17.858,40 Euros gross/year + up to 3.000 Euros in bonus
-Schedule: Monday - Sunday from 21.00 to 06.00 (rotating
-Attractive work environment
-Opportunity to be a part of an international and multinational
-Real opportunity to grow within the company
-Office location in the center of Barcelona
-Fully paid training
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