●Manage all aspects of an assigned property portfolio of
approximately 150-175 doors.
●Communicate effectively between and on behalf of multiple constituents, including property owners, tenants, regulatory bodies, vendors, staff members and others.
●Provide impeccable customer service to all clients by responding to emails, voicemails, and other communications promptly.
●Manage all work order submissions from tenants in AppFolio, assigning technicians and contractors as appropriate.
●Troubleshoot issues and work orders on behalf of tenants and owners
●Schedule service with maintenance technicians or vendors and follow up to ensure quality of work and completion.
●Approving invoices for maintenance work accurately and in a timely manner, based on provided funds from property owner.
●Maintain low delinquency and budget for property.
●Work collaboratively with multiple constituents to resolve and de-escalate potential issues that may occur.
●Lead and coordinate the turn process for properties that are vacant and being prepared for new tenants, including cleaning, maintenance, compliance, and property preparation.
●Ensure that all properties in assigned portfolio meet all the requisite codes and compliance for the location, included lead certifications, property registration, rental licenses, and other required certifications.
●As needed, handle issues between owners and tenants in court on behalf of BMG.
●Complete administrative tasks related to tracking and documenting work.
●Send late rent letters, file in court for collections, and schedule evictions.
●Process move-outs for security deposit reimbursement.
●Active involvement in lease renewal process.
Required Knowledge, Skills, and Abilities
●High school diploma
●Impeccable customer service skills
●Previous experience as a property manager is preferred, but not required.
●Knowledge of Microsoft Office Suite: Outlook and Excel
●Ability to read and create spreadsheets
●Time management skills
Company: Bay Management Group
Location: in Mexico
Job Type: Permanent
Salary: $9-$10 USD/Hour