Service desk analyst - malta




Customer service, Call centres in Malta

Service desk analyst - malta

Our client is an iGaming company based in Malta currently looking to expand their technical support team. The company is well established and well fitted within sports betting environment.

Responsibilities:

Perform Event, Service Requests and Incident investigations, diagnosis and resolutions using proven methodologies, working in conjunction with other stakeholders as required
Provide technical support, troubleshooting and root cause analysis relating to application, product and system events and incidents, as well as fulfilling service requests
Accept, manage and update events, incidents and service requests to ensure contracted Service Level Agreements are met, managing the Service Desk queue efficiently
Take ownership and responsibility of issues from start through to a successful resolution
Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third party contractors as and when necessary and facilitate any issues to the point of resolution
Monitor, resolve or escalate a number of system alerts and r


To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.


Company: Betting Connections

Location: in Malta

Job Type: Permanent


Posted by:
Betting Connections

07/05/2021


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