German customer service agent - remote (ref 8351)




Customer service, Call centres in Malta

German customer service agent - remote (ref 8351)

One of our iGaming clients in Malta are looking to hire a Customer Service Agent for their Swiss market. You will play a key role in offering customers the best experience ever, working daytime shifts, any 5 days a week in a small family-knit environment.

The company is currently operating on a fully remote basis, however employees must be based in Malta.

Responsibilities:

Help internal and external customers
Handle customer request queues assigned accordingly to workload via online chat and email
Keep customer request queues as low as possible
Conduct research on player bonuses, deposits, transactions, betting slips, documents, bet calculations
Contact other departments when there are issues that need to be solved
Have a high knowledge of products offered by the company
Attend team meetings and activities
Takeover in the absence of the team leader
Support the Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP Management team where necessary
Maintain external relationships with Casino Support and Bookmakers
Escalate issues to the Head of Department

Requirements:

Native level of German, both written and spoken and an intermediate level of English is also required
Fluency in Italian will be considered a great asset
1+ years’ work experience in a customer related role
Strong communication skills and patient
Passionate about identifying customer needs and providing quick resolutions
Mature, reliable, hard-working person with a super positive attitude
Knowledge of Internet related software
High school or post-secondary school Education

What they offer:

Competitive Salary + Bonus
Relocation Package
Work from Home
Health & Dental Insurance
Fitness Allowance
Full training


Company: Betting Connections

Location: in Malta

Job Type: Permanent

Salary: Competitive


Posted by:
Betting Connections

10/08/2022


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