German customer and sales officer

Responsibilities:

Provide superior professional customer service whilst dealing with all enquiries regarding the company’s products
and services;

Ensure that client accounts are opened according to the client’s product and service guidelines;

Building a rapport with the customers whilst addressing any issues relating to the use of internet banking, onboarding
and mobile application;

Maintain a high level of knowledge when it comes to the company’s products and services in order to provide
customers with accurate information;

Identify selling opportunities after analysing the customer’s needs;
Address cancellation and temporary/ permanent blocking of cards, as per customer requests;

Process of transactions and outgoing payments accurately within the company’s I.T. systems;

Adhere to all company policies and procedures, corporate security policies, regulatory guidelines, industry service
standards and codes of conduct;

Keeping records as required;
Issuing of new cards and renewal processes.
Assistance with gathering of data/information for the company (via phone, e-mails and chat);

Providing support with invoicing, allocating payments and related duties, in line with the company’s policies;

Assistance with administrative tasks in accordance with the company´s policies, procedures and instructions;

Communication and close cooperation with country co-ordinators and other departments;

Monitoring the repayment of loans by customers, including by tracing relevant amounts to the company´s accounts
and allocating the incoming payments in the records;
Other related ad hoc duties that may be assigned from time to time.

Requirements:

In possession of a University degree
Native or fluent level of German along with a fluent level of English
Previous experience in a similar position is an asset
Strong communication skills, both verbal and written
Computer skills
Team player and customer oriented


If interested, plese send your cv to david@spotonconnections.com

Company: Spoton Connections Malta

Location: in Malta

Job Type: Permanent

Salary: Competitive salary

28/04/2023

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