Customer verification officer (spanish speaking)

Other jobs in Malta

Customer verification officer (spanish speaking)

Using various techniques (both open source & direct customer interactions), create rounded view of individual customer’s activity and background to support regular review of business relationships
You will be responsible for ensuring that high value digital customers are investigated and managed in relation to current legislative requirements under the EU AML directives and applicable Spanish law
Support F&P Team Leader in matters relating to safer gambling, verification checks and anti-money laundering
Using various techniques to analyze individual customers activity and background to support regular management review of business relationships
Identify customers whose play/activity may give rise to concern that they have problem gambling issues
Identify customers who maybe playing with illicit funds or engaged in money laundering
Use data and information to support identification of customers that maybe of concern
Analyze ‘at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate
Liaise and consult with the F&P Team Leader regarding individual cases and higher risk customers
Make recommendations to the F&P Team Leader regarding account management for ‘at risk’ customers
Consult and liaise with colleagues to ensure best practice across the team and with customers
Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers
Prepare and produce high quality reports and documentation as needed for Director of Payments and Customer Diligence and stakeholders
Keep up to date with relevant legislation and requirements within the gambling industry


Investigative experience preferable
Able to deliver high quality customer service
Experience of managing and looking after high-end clientele
Understanding of the gaming industry is desirable
Awareness of EU AML Directives and Spanish Gambling Law
Proficiency with Microsoft Office Suite
Excellent communication and interpersonal skills, Ability to adapt communication style
Investigative mindset, Attention to detail
Ability to make robust decisions, Excellent time management & organisational skills
Good communicator both written and verbal, Excellent time management skills
Spanish language is a must, Portuguese will be considered as an advantage

Company: Betting Connections

Location: in Malta

Job Type: Permanent

Salary: competitive

Posted by:
Betting Connections


Reply to this ad

Your email

Your message


Facebook Twitter LinkedIn Pinterest Addthis

If you want to alter your ad, just delete it and resubmit a new one. You can easily remove yourself your ads by logging and clicking on the "Delete" link that appears at the bottom of your ad.

Latest jobs offered Other jobs

Betting Connections
Network & Security Engineer

Network & Security Engineer Our client is looking for a Network & Security Engineer for their Malta (...)

Other jobs: Malta
Betting Connections
Service Desk Analyst

Our client is an iGaming company based in Malta currently looking to expand their technical support (...)

Other jobs: Malta
SpotOn Connections
Senior Crm Manager

SENIOR CRM MANAGER The Senior CRM Manager reports to the Head of Retention on CRM activities and (...)

Other jobs: Malta
SpotOn Connections
Danish Sales Officer

The Sales Officer is responsible for handling sales, customer on-boarding and document verification of a (...)

Other jobs: Malta
Betting Connections
Payments, Risk And Fraud Team Leader

Our client, a leading iGaming company are looking for an experienced Payments, Risk and Fraud Team (...)

Other jobs: Malta
Search Job Offers

For other discussions, advice, question, point of view, get together, etc...: please use the forum.