Customer service, Call centres in Athens

Italian Team Leader

As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.
Responsibilities
• Create an inspiring team environment with an open communication culture
• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Respond to general queries from customers, clients and team members
• Develop action plans to optimize performance and drive continuous improvement
Requirements
• Degree in Management or training in team leading is a plus
• Experience in a call center environment preferred
• Experience in a leadership role within a chat team required
• Banking or financial industry experience
• Excellent PC skills, especially MS Excel
• Fluent in Italian language especially written and good command of English
• Organizational and time-management skills
• Decision-making skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to work 24/7 (which will include evening, night shifts and weekend support)
The Company offers:
• Competitive remuneration package
• Opportunities for international Career through our International Mobility program
• A challenging working environment


Company: SpotOn Connections

Location: in Athens

Job Type: Permanent

Salary: competitive


Posted by:
SpotOn Connections

19/05/2020


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