Customer care agent english bilingual - gennevilliers




Customer service, Call centres in France

Customer care agent english bilingual - gennevilliers

Company
Comdata CRM 06 is a leader in Customer Care Contact Center. Our expertise allows us to deliver an A-class service to 150 clients. Our reputation relies on the quality of the service we provide. Our client is an internationally recognized player in the automotive industry. We are recruiting for our international site based in Gennevilliers (92230) new employees for the following role:

Mission
You will have to manage:

- Incoming and outgoing calls

- Professional emails and chat

For the following queries :

- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.…,

- Simples complaints: complaints up to a certain level of complexity, no complaints with legal or financial impact

- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)

- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership

- Update relevant databases, and customer records.

Opening days and working hours:

The operation is open from Monday to Friday, opening hours are: Monday to Friday : 9am to 9pm and Saturday : 9am to 5pm.

Terms and conditions of the contract:

CDI 36h/week (2 months trial period + 2 weeks training)
Monthly salary gross 1589,47€
152€ monthly gross for the English language (our official language)
152€ monthly gross for the performance bonus
25 days off + 7 days RTT
Medical and life insurance
50% of the public transport fee reimbursed
Access to the restaurant of the company, and to the Work Council.

Profile
Minimum experience of 1 year in customer relationship (on all the communication channels mentioned)
Bilingual in English
Very good elocution and very good writing skills
Autonomy and reactivity
Demonstrate common sens


Company: MisterBilingue

Location: in France

Job Type: Permanent

Salary: 25000-30000€


Posted by:
Anna Stirme

21/10/2021


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