Customer support associate - indian native speaker




Customer service, Call centres in Armenia

Customer support associate - indian native speaker

Job Summary
- Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat).
- Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
- Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
- Meets or exceeds KPI targets on effectiveness and efficiency.
- Provides quality and accurate service.
- Escalates issues to specific superior/s.
- Follows instructions of immediate superior and/or Officer(s)-on-Duty.
- Gives feedback and suggestions to immediate superior for issues and procedures, etc.
- Coordinates well with other CS, superiors and colleagues from other departments.
- Responsible and has the initiative to take part in the department’s growth and development.
- Provides answers and solutions to customers in a professional manner.
- Demonstrates extensive knowledge in products and system tools.
- Strictly follows internal department procedures and complies with company-wide rules and policies.
- Performs any task assigned by their superior.

Qualifications/Work Experience/Skills
- Preferably a college graduate.
- Flexible in shifting schedule (Morning, afternoon, night shift)
- Must be fluent in English and at least one Indian language written and spoken. Indian regional dialects like Hindi, Tamil, Marathi, Punjab, Telugu are favored
- Must be Sports-oriented, especially with Soccer/Football and Cricket.
- Must have good typing skills.
- Preferably with customer service experience.
- Has good communication skills.
- Display excellent problem solving and people skills.
- Must be independent, self-motivated, show initiative and has a strong sense of ownership/responsibility.
- Display willingness to learn/fast learner.
- Knowledgeable with MS Office applications.


Company: iGameing and Sports Betting

Location: in Armenia

Job Type: Permanent


Posted by:
RecruitmentBTI

15/09/2020


Reply to this ad

Your email

Your message

Tools:

Facebook Twitter LinkedIn Pinterest WhatsApp Addthis

If you want to alter your ad, just delete it and resubmit a new one. You can easily remove yourself your ads by logging and clicking on the "Delete" link that appears at the bottom of your ad.



Latest jobs offered Customer service, Call centres

RecruitmentBTI
Customer Support Associate - Mandarin Speaking

Key Responsibilities: - Assist with knowledgeable support to all customer requests across all (...)

Customer service, Call centres: Armenia
15/09/2020
RecruitmentBTI
Customer Support Associate - Indian Native Speaker

Job Summary - Handles and resolves customers’ issues via phones (inbound, outbound), emails and (...)

Customer service, Call centres: Armenia
15/09/2020
RecruitmentBTI
Workforce Scheduler (managing Shift Schedule Of Call Center)

Job Description - Create master files and daily files for employee’s schedule, updating Centers (...)

Customer service, Call centres: Armenia
02/09/2020
Search Job Offers

For other discussions, advice, question, point of view, get together, etc...: please use the forum.