Location: Nigeria
Sector: IT Jobs: Developer, Manager, Web
Job search (short statement...):
Innovative Support Engineer with expertise in software integration, technical troubleshooting, and cloud technologies, committed to delivering exceptional technical solutions.
Experience:
Dexterity | Product Operations Engineer - Software Support
- Streamlined software product installation and configuration processes, ensuring high-quality customer support and system functionality
- Enhanced product development efficiency by analyzing support data and identifying key improvement trends
- Developed comprehensive documentation and knowledge base resources to optimize technical support workflows
- Collaborated cross-functionally to improve product delivery and support mechanisms, driving operational excellence
Ketch | Integrations & Support Engineer
- Boosted product integration capabilities by 150% through the development and management of robust third-party integration solutions using RESTful API knowledge.
- Delivered exceptional customer experiences by overseeing all on-call support cases from inquiry to bug resolution.
- Improved Engineering productivity by 25% by creating and maintaining comprehensive technical documentation for product features, integrations, and recurring bugs.
- Contributed significantly to successful software enhancements and technical debt reduction by conducting product tests, code debugging, and bug fixes in AWS cloud environment, using Go programming language.
Ericsson | Technical Support Engineer
- Frontline support for all incoming client issues – handling live support chat, incoming email tickets and phone support.
- Remotely deploy PowerShell and Groovy scripts to node basebands for 4G & 5G network technology upgrade depended on by over 1M client customers.
- Monitored resource usage on network servers (CPU, data traffic, thread usage, log monitoring, etc.) and interact with hardware devices via a web interface to diagnose and troubleshoot cause of issues like; fiber data loss, power load, network connectivity, etc.
- Provide feedback to the support management team for product and workflow improvement to enhance client and customer experience.
Education:
Houston Community College, Associate of Science on Mathematics, 2019
Self Taught, Software Development
Languages:
English, Yoruba
Posted by:
Samson Awolaja  28/03/2025
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