Location: Nigeria
Sector: Customer service, Call centres
Job search (short statement...):
Handled daily customer inquiries via phone, email, and live chat, resolving issues efficiently and professionally.
Provided accurate product and service information to customers, enhancing user satisfaction and retention.
Resolved complaints with empathy, patience, and solutions-focused communication, maintaining a 90%+ customer satisfaction rate.
Managed and documented customer interactions using CRM software such as Zendesk and Salesforce.
Collaborated with sales and technical teams to escalate and resolve complex issues.
Maintained a calm and courteous attitude in high-pressure environments.
Trained new hires and served as a team lead for quality assurance on customer interactions.
Experience:
Bachelor degree
Education:
English
Languages:
Great communication skills CV attached: CV_9116
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Posted by:
Fuzzyblackrose  28/07/2025
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