Miss Ayshwarya KARNAN Telephone: 8056149453 No.6, 356/1D, R.G.Avenue, Arul Murugan Nagar Main, kilk - India Location: India
Sector: IT Jobs: Developer, Manager, Web
Job search (short statement...):
Senior Service Desk Analyst
Result oriented, resourceful and problem-solving Senior Analyst with 8 + years of
experience in customer service and IT helpdesk.
Experience:
Senior Service Desk Analyst
Equiniti
Jul 2019 - Jan 2009 ()
Achievements/Tasks
* Handling emails. Analyzing and fixing complex issues by referring KBA’s.
* Handling all kinds of issues related to software, web applications and
escalating hardware issues to local IT support.
* Handling calls and direct assignments Disabling and enabling accounts in
active directory.
* Repairing software center issues.
* Pinging servers to check if there are any packets loss.
* Providing Skype access.
* Dealing with printer issues.
* Dealing iTunes issues.
* Checking network Issues.
Senior Analyst
HCL Technologies
Feb 2016 - Apr 2019 (3 years 3 months)
Achievements/Tasks
* Handling web tickets.
* Handling all kinds of issues related to software, web applications and
escalating hardware issues to local IT support.
* Handling executive and Gref calls. · Handling escalations issues from 1st level
support.
* Creating printers in server.
* Monitoring and Communicating with the concerned team if there are any
outage
Junior Engineer
HCL Technologies
Jan 2014 - Jan 2016 (2 years 1 month)
Achievements/Tasks
Ayshwarya Karnan - page 1
* Handling broadband calls.
* Handling phone line issues. ·
* Handled outbound calls for engineer visits for broadband issue.
* Handling customer complaints
Process Executive
Cognizant
Jan 2013 - Jan 2014 (1 year 1 month)
Achievements/Tasks
* Sending emails to them for more proofs
* To check if they have any legal case against them
* To check their license and all the details to make sure that they are a valid
practitioner
Education:
Prince Shri Venkateshwara Arts And Science College
B.sc, Computer Science
Languages:
Endlish, Tamil CV attached: CV_8494
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Posted by:
Ayshwarya Karnan  02/08/2022
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