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International: Expatriation Expatriate - London

Mobile Phone

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Last update: 10/11/2003

There are 4 networks in the UK: O2, Vodafone, Orange and T-Mobile. You can choose to go for 3 different tariffs:

Pay monthly: The majority of people in the UK pay their mobile phone monthly with ease by direct debit as they would with electricity and gas. Prices are depending on the formula (peak users, off-peak, everyday users) but are about �20 of line rental every month + time free call + 15/5p for more minutes. But often companies will ask you to live for more than 6 months in the country before they offer you these tariffs (you may be able to negotiate).
Pay up front: Pay up front packages include the phone, connection, a year�s line rental, plus a certain amount of inclusive calls, depending of your choice of tariffs. The average price is about �100/year.
Pay as you go: It�s the most easy way to get a mobile, as you just need to buy it and you will charge the phone with money by using voucher (Top-up card) or credit card to be able to use it. Calls will cost about 10p/minute.

You can get a lot of information at The Carphone Warehouse centres: http://www.carphonewarehouse.com

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	Go to the forum to talk more about Practical, Mobile Phone.

	Find links about Practical / Mobile Phone and a lot more in The Directory of Expatriation.

	Find more definitions and explanations in the FAQ (Frequently Asked Questions).

Contribution

Cyril - 13/08/2002

Vodafone excludes the 0845 and 0870 numbers!!!!!!!!!!!!!!

Vodafone has written to customers about what it described as a "small change for calls to special numbers" saying that from June 1 2002, numbers beginning with 0800, 0500, 0808, 0845 or 0870 will no longer be included within the monthly allowance of inclusive minutes.
No surprise that the mobile operator's decision has upset a number of users. As a direct consequence, the use of pre-paid card or special numbers to call abroad will not be included into the monthly free minutes package!!!!
Therefore a lot of customers are changing for other companies like Orange.
You can write to Vodafone and contact Oftel - http://www.oftel.gov.uk/ (who have advised that "Vodafone have stated that Vodafone will consider contract termination without claiming from the customer the balance of the payments for the minimum term").

Cyril - 13/08/2002

UK Telecom company watchdogs

If you have any complaint about telecoms companies, you can contact WACT (Email: wact@acts.org.uk, Website:http://www.acts.org.uk). These committees give advice to OFTEL, the government body which regulates telecommunications in the UK.
If the problem cannot be resolved,you can contact OFTEL on 0845 714 5000 (local rate), or by fax on 020 7634 8843,or by text on 020 7634 5370,or by email:advice@oftel.gov.uk. :http://www.oftel.gov.uk/