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Shoptime Complain letter
    

Discussão em 'Immigration UK' iniciado por USTA, 7/4/08.

  1. USTA

    USTA Active Member

    Afiliado:
    27/4/07
    Mensagens:
    39
    Curtidas Recebidas:
    0
    hi all,

    I made an application on EEA2 almost six months ago,I have not recieved my documents back so far.I do noy nay hope that I will receive my passport and residence card in the near future .

    I want to write a complain letter to Home office.Can somebody advise on how to write a complain letter to me and where it should be sent?

    thanks
     
    #1 USTA, 7/4/08
  2. thsths

    thsths Addicted member

    Afiliado:
    27/4/07
    Mensagens:
    239
    Curtidas Recebidas:
    0
    Sexo:
    Masculino
    País:
    Reino Unido
    Nacionalidade:
    Alemão (DE)
    Linguagem:
    Deutsch, English
    Good luck. I wrote a complaint letter to the complaint department, and it took them 6 months to answer it :). So by all means write your complaint letter, but you should also take additional measures.

    Someone mentioned that they have a "Customer Focus Group", which should be able to resolve issues quickly. I am not sure whether this replaces the complaint department or not. The address is given on the application form.

    Other options are to complain to your MP, or to ask via SOLVIT about the state of your application. If you application is not completed in time, you should also file a formal complaint with the European Commission. I think this is also done via SOLVIT.

    Tom
     
    #2 thsths, 7/4/08
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