Forum Immigration UK

[USTA]

hi all,

My residence card application process has been delayed(more than 6 months),I wrote a complaint letter to home office last week (BIA customer focus team,po box 1384,croydon ) but today I gave a call to home office again to ask about my application process,I was told I should have sent my application to:

Border and Immigration Agency
European Applications EEA2
Lunar House
40 Wellesley House Road
Croydon
Anyone know which address is correct to send a complaint letter?
I there any fax number to send complaint letlet via fax?

thank you

[thsths]

Border and Immigration Agency
European Applications EEA2
Lunar House
40 Wellesley House Road
Croydon
Anyone know which address is correct to send a complaint letter?
I there any fax number to send complaint letlet via fax?

I believe that is the correct address for the application. I guess you can send your complaint there. Or you can use the following address, which I found on the application forms:

You may complain in writing to:
BIA Customer Focus Team
PO Box 1384
Croydon
CR9 3YJ
Or by email to: bia.cu@homeoffice.gsi.gov.uk

Supposedly this team is actually helpful, but I am not sure that they deal with applications under European law.

Tom