Customer service, Call centres in Lisbon

Tourism Assistant

Are you passionate about Tourism? Providing the best experience to your customers is something that challenges you? Webhelp is looking for you and your expertise!

In this project, you will have the opportunity to work with the Nº 1 seller in Europe for gift boxes and packs, specialized in travel and leisure activities, on the internet. Our mission is to fulfill our customers’ dreams, by offering them original gifts in the leisure universe (well-being, gastronomy, sports and accommodation).

Your responsibilities:
• Clarify by e-mail and telephone customer’s requests concerning products marketed by the company (characteristics of products / services, points of sale, availability in stock);
• Advise clients, helping them to choose the best tourism, travel, accommodation or leisure experience;
• Help customers make online reservations or purchases on the e-commerce platform;
• Manage customers’ expectations and claims in a positive and diplomatic way;
• Provide suggestions to improve the team’s performance and customer experience;

Your profile:
• Fluency in Flemish (C2 Level or Native);
• Availability: 8 AM - 7 PM, from Monday to Saturday (rotating schedules), with 2 days off per week;
• Strong computer skills;
• High-school degree (preferential);
• Experience in customer relationship management (preferential);
• Excellent communication skills;
• Active listening, empathy and diplomacy;
• Strong time management skills;
• Team spirit and flexibility.

Our offer:
• Working contract;
• Initial and continued training;
• Attractive basic salary + monthly bonus;
• Transportation allowance;
• Private Health Insurance (after 6 months of contract);
• Multicultural environment;
• Stable work and career development;
• Reimbursement of flight ticket *
• Accommodation provided during the first month of work *
• Profit from our partnerships with several entities, namely with Gyms and Restaurants, so you can take the most of your experience in Lisbon.

* For candidates currently living abroad

Ready to take up the challenge?
Send your CV by email to:

Company: Webhelp Portugal

Location: in Lisbon

Job Type: Contract/Temp

Posted by:
Webhelp Portugal


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