Customer service, Call centres in Helsinki

Customer Services Manager

Would you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction and infrastructure industry? Badcock Construction is an innovative and dynamic construction company. We carry out design, engineering, property builds/maintenance and installation works across London, southern England and throughout the UK and Ireland.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Job Description:
*Ensure accuracy of all customer details and all communication is correctly recorded
*Manage escalations effectively and promptly
*Engage the customer from when contracts are exchanged
*Gather site/sales paperwork
*Liaise between sub-contractors and the division to ensure maintenance requests are carried out
*Check invoices and forward for payment.
*Arrange contract charges where necessary.
*Be responsible for the final quality inspection of the project before it is handed over to the customer putting into place prior to the handover any remedial action that is required
*Taking ownership of customers issues and following problems through to resolution
*Ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process.

*Proficiency in English
*Strong client-facing and communication skills
*It is essential that you come from a Construction background whether it be main build or homes.
*You must have a genuine desire to deliver a first class Customer Service to align with a first class product
*Excellent knowledge of management methods and techniques
*Working knowledge of customer service software, databases and tools.

Reward Package:

-Competitive salary
-Company vehicle & fuel card

Company: Badcock Construction Ltd

Location: in Helsinki

Job Type: Permanent

Salary: 2500

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Customer Services Manager

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