Customer Service Adviser – Finsh/swedish & English (sofia, Bulgaria)

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Customer service, Call centres in Sofia

Customer Service Adviser – Finsh/swedish & English (sofia, Bulgaria)

The Job
We are looking to grow the Finsh/Swedish team of expert Customer Service Advisers. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is key, and as part of this you will offer eligible customers the best service.
• Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
• Give information about the product or service to existing customers and prospects
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Proactively propose improvements and feedback in processes
• Maintain information in the system
• Forward the more difficult inquiries to higher level if necessary
We ask
• Fluent in spoken and written of one of the following languages: Finsh/Swedish
• With very good command of English
• Excellent communicator
• You enjoy working with customers
• Good computer literacy (MS Office)
• Previous customer service experience is a plus, but it is not mandatory
Please only apply if you have an EU/EEA nationality or work permit!
We offer
• Competitive remuneration scheme including monthly performance bonus
• Social package including: additional healthcare insurance; gift vouchers; free ice-cream and fruits; social team activities
• Variety of discounts in leading brands
• To join a young and dynamic team in multinational environment
• Opportunities for long-term professional career
• Internal trainings and development accordingly global standards
• Friendly and accessible office location
• Opportunity for flexible working hours
• Charity activities, team buildings and sport events
How to apply
Candidates who meet the above requirements may forward an English version of their Europass CV at


Location: in Sofia

Job Type: Permanent

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