Customer Success Account Manager

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Customer Success Account Manager

We are currently looking for a talented account manager to be part of a creative, forward thinking team as a Customer Success Ambassador to develop new markets and help our Brussels-based SaaS company to become the worldwide leader! Keen on taking on the challenge? Read on!

Back in 2011, surfing the wave of the digital transformation, Optimy developed an innovative and intuitive Software to help sponsors and donors make the right choices. Few years later we are a fast growing international SaaS company based in Brussels trusted by over 230 organisations worldwide. Supported by our strong retention rate of 98%, we are looking forward to accelerate our growth and reach new horizons. Since this exciting challenge cannot happen without the right people, we are looking for communication-driven profiles to strengthen our team and bring strong value to the company. In return, we will offer a responsible job in a fast learning environment.

Start: Immediate Start

Your Mission

Provide technical support to existing English and French speaking users on a daily basis
Develop the customer account by selling more functionalities and services
Build strong relationships with clients by exceeding the client’s expectations
Take part in internal and external projects for the growth of the company
Your Profile

You have 2 years of experience in a customer service role
You have the drive to create value for the company by upselling additional features to our existing customers and respect objectives.
Excellent verbal and written English and French (at least German/Italian/Portuguese on a mother tongue or bilingual level is a plus)
You have excellent communication skills and you adapt easily to different cultures
You are eager to work independently and to cultivate business relationships over the phone and by email
Our Offer

An exciting function with a steep learning curve in a fast-growing company
An opportunity to have a direct impact on, and be part of, the growth of the company.

Company: Optimy

Location: in Brussels

Job Type: Permanent

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Customer Success Account Manager

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