CRM Manager in the United Arab Emirates

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CRM Manager


Al Hamra Mall - United Arab Emirates

Location: United Arab Emirates

Sector: Other jobs

Job search (short statement...):
Experienced CRM Manager with extensive experience in the real estate industry; possess Negotiation, Business Planning, Sales, Customer Relationship Management (CRM), and Market Research skills

Aston Development Limited, Dubai, United Arab Emirates from Feb’17 – Present as Customer Relationship Manager

Key Result Areas:
• Leading the development and implementation of CRM system for sales processing
• Set up the Project's Escrow account with the bank and coordinate with bank trust operations for inflow/outflow payments process.
• Designing approvals in-coordination with Project Team; drafting MIS reports for the senior management
• Coordinating with Land Department, RERA and so on to update the Oqood status and submit the required for approvals
• Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer satisfaction levels
• Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
• Framing work direction and plan for the associates after thorough assessment of their capabilities
• Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and managing planning for the process

• Led the automation of the process in the organization and accordingly updated the documents in the system
• Amplified customer base by 30% through maintaining effective relationships, increasing their loyalty by development of healthy customer relationships and building long-term value; inviting them to partner with our company in the process of generating new ideas and initiatives
• Expanded sales by 20% through innovative selling techniques such as winning trust and acquiring clients by giving them the appropriate product knowledge

Al Hamra Real Estate Development LLC, RAK, United Arab Emirates from Apr’11 – Feb’17 as Senior Executive-Sales Operations

• Drafted and ensured CIM Group Documents and Sales Contracts were archived in SharePoint as directed on a monthly basis
• Enhanced customer transfer rate by 90% by transferring the entire projects to a new location
• Interfaced with cross-functional departments like Operations, Environmental, Accounting, Insurance, Treasury, Construction and Maintenance
• Finalized lease amendments, extensions and other documents in coordination with in-house and outside legal counsel
• Ensured the successful accomplishment of preset business targets in face of growing competition; identified the prospective clients, generated business from new accounts and developed them to achieve profitability
• Implemented sales & marketing activities to create a positive experience for clients; reached new markets & unexplored segments to revitalize stagnant & declining business

Easy Web Advertising Company, Damascus, Syria from Feb’10 – Mar’11 as Telesales Executive

The International Marketing Company for Tourism Services, Damascus, Syria from Aug’08 – Jan’10 as Telemarketer

Assistant International Centre for Human Construction, Damascus, Syria from May’08 – Jul’08 as Instructor


Private Schools and Institutes, Damascus, Syria from Jan’06 – Feb’11 as English Teacher

• Masters in Business Administration (Sales Management) from Indian Institute For Business Administration Studies, Mumbai in 2015
• Bachelors in Business Administration from Damascus University - Faculty of Economy Class, Damascus, Syria in 2008

English, Arabic
Fast to learn Dutch

CV attached: CV_6548
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CRM Manager

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