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The telecommunications market was fairly recently deregulated. Until 2004, T-Com (now part of T-Hrvatski telecom) was the only provider of fixed (landline) telephone and internet service. Optima Telekom was the first new provider to be granted a license and began operating in 2005.

Securing landline telephone service has become less of a concern as more and more people use exclusively mobile phones, but many households in Croatia have retained their fixed lines, and there are now several providers to choose from.

Dialing

To Call Internationally from Croatia

To call internationally from Croatia, you will need to first dial the exit code (00), then the destination country code, the area code, and the phone number.

For example, a call placed to the United States from Croatia: 00 1 xxx xxx xxxx.

To Call Croatia Internationally

Dial the country code (385) followed by the Croatian number, excluding the initial 0.

To Call Within Croatia

If dialing a number within Croatia, 0 + the area code should be dialed before the number. For example, to dial Split from Zagreb: 0 21 xxx xxxx.

A list of area codes is available online.

Providers

The main provider of fixed telephone service is T-Hrvatski telekom. Other providers include:

• Optima telekom
• Iskon
• H1 Telekom
• Amis

Installation

If you are renting an apartment, a landline might have already been installed. If not, and you wish to have a fixed telephone, it's best to begin by discussing your options with your landlord who has likely already subscribed to a telephone or internet provider.

As most telephone service providers require a contract, it might be better, or even necessary, for your landlord to make these arrangements.

Each provider offers its own services, packages, and fees for installation. If you sign a contract for a package that includes other services, such as television or internet, the installation fee can be as little as 1 kuna - however, the contract will often require a commitment of up to two years.

To subscribe to a service and schedule an installation, visit the provider of your choice, and be sure to bring along your important documents. Typically, you will be required to provide:

• Your passport
• Your visa or temporary residence permit
• Proof of address
• A credit card or bank account information

Public Phones

There are still a few public phones available in Zagreb, however, they are no longer coin operated. Instead, you must purchase a prepaid phone card to use them.

Prepaid Cards

A prepaid card is a convenient way to make international calls and the only way to use public phones. You can purchase a card in various denominations at post offices, gas stations, supermarkets, and newsstands. Hrvatska pošta sells phone cards with the cheapest international rates.

Generally the same steps apply to any calling card:

• Dial the access number
• Enter your PIN number
• Enter the number you wish to dial

Skype, Google and other ways to connect

With innovations such as Skype and Google Talk, it's easier than ever to keep in touch while abroad. Skype is a program that allows you to call and video chat with other Skype users free of charge. You can also purchase credit to make regular phone calls at competitive rates. Google Talk, is similar to Skype in that it allows users to call or video chat with each other for free. Again, you may purchase credit to call mobile phones and landlines.

In addition to Skype, there are now several smartphone applications that allow free phone calls or messages between users, such as Viber. For other tips on how to stay connected while abroad, check out the Easy Expat article Expats Connect: Skype and Other Services.

Phone directory: http://phonebookoftheworld.com/croatia/ Croatia directory: http://imenik.tportal.hr/